Terms of service

 

 

 

Diamonds by A.G — Terms of Service

Last updated: 12/05/2026

Welcome to Diamonds by A.G. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site.


1. Overview

This website is operated by Diamonds by A.G (“we”, “us”, “our”). By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.


2. Online Store Terms

By using our site, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

  • You will not use our products for unlawful or unauthorised purposes

Any breach of these Terms may result in immediate termination of your access to our Services.


3. Product Information

We make every effort to display our products as accurately as possible. However:

  • Colours, sizes, and details may vary slightly due to screen settings

  • All diamonds and gemstones are subject to natural variations

  • Product availability is not guaranteed

We reserve the right to discontinue any product at any time.


4. Pricing & Payments

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to:

  • Change prices without notice

  • Correct any pricing errors

  • Refuse or cancel orders where pricing inaccuracies occur

Payments must be made using approved payment methods displayed at checkout.


5. Order Acceptance

We may refuse or cancel an order if:

  • The item is out of stock

  • Payment cannot be processed

  • Fraud or unauthorised activity is suspected

  • Incorrect pricing or product information was displayed

If your order is cancelled after payment, you will receive a full refund.


6. Shipping & Delivery

Delivery times are estimates only. We are not responsible for delays caused by:

  • Couriers

  • Customs

  • Weather conditions

  • Incorrect delivery information provided by the customer

All orders are shipped using insured, tracked delivery.


7. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms. By purchasing from us, you agree to the conditions outlined in our Returns Policy.

Custom, engraved, resized, or personalised items are non‑refundable.


8. Lifetime Warranty

All Diamonds by A.G jewellery is covered by our Lifetime Warranty against manufacturing defects.

This warranty does not cover:

  • Wear and tear

  • Accidental damage

  • Loss or theft

  • Improper care or storage

Repairs outside warranty may incur a fee.


9. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content is provided for general information and may be updated at any time.


10. Prohibited Uses

You may not use our site for:

  • Fraudulent or unlawful purposes

  • Violating international or local regulations

  • Uploading viruses or harmful code

  • Collecting personal data of others

  • Interfering with security features of the site

Violation may result in termination of your access.


11. Intellectual Property

All content on this website — including logos, images, text, designs, and graphics — is the property of Diamonds by A.G.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Sell

any part of our content without written permission.


12. Third‑Party Services

We may use third‑party providers for:

  • Payment processing

  • Shipping

  • Analytics

  • Marketing

These providers have their own privacy and service policies. We are not responsible for their actions.


13. Limitation of Liability

Diamonds by A.G is not liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of data

  • Delays or service interruptions

Our total liability shall not exceed the amount paid for your order.


14. Indemnification

You agree to indemnify and hold Diamonds by A.G harmless from any claims arising from your breach of these Terms or misuse of our Services.


15. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.


16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively in UK courts.


17. Contact Information

For questions about these Terms, contact us at: support@diamondsbyag.com